Question 1

Are your products one of a kind?

Answer

Yes - They are Fused Glass Art, so I set the design and the kiln heats the flowing glass. It's always fun to open the kiln and see what happened!

Question 2

Can I request a custom design?

Answer

Yes. If you give me an idea of what you are looking for. if it doesn't come out to your liking, you don't have to take it. Someone else will love it. A custom design can take between 2 to 4 weeks. It's an artistic process and can include many fusings, each of which can take up to 24 hours.

Question 3

Can I order one of your items in another size or color?

Answer

Nothing is ever the same, So I can might be able to offer you something similar.

Question 4

How long will it take to receive my order?

Answer

If you choose something that I still have in stock, it will send it within a week.

Question 5

Where else can I find your products?

Answer

Me, myself and I. Only on my website or by getting in touch with me in the Chicago area. My email address is debbie@debbiesteinerglassart.com

Question 6

What is Fused Glass

Answer

Basically fused glass, also called kiln formed glass are layers of similar coe glass melted together at a very high temperature in a kiln. There are many steps to fusing glass. The three most importants are first a bubble squeeze to reduce the bubbles that can form. Second is the glass turning into a liquid to make multiple layers of glass melt together. Finally there is annealing to reduce the stress when glass becomes a solid again. Once the glass has fused together there can be other fusings to add other glass elements. Forming the glass into the final shape is another fuse called slumping. A Coefficient of Expansion (COE) is a measurement of the rate glass will expand and contract when it is heated and cooled. There are two different COE glass for fusing, 90 COE and 96 COE glass. Since each COE expands and contacts differently the two types of glass can't be mixed as it will cause the glass to crack. To fuse multiple pieces of glass together, it's important to use glass that is compatible.

Question 7

What are Dichroic, Iridescent and Luminescent Glass?

Answer

There are a few types of coatings that add other design elements to glass. The most popular are Iridescent, which has an oxidized coating, Luminescent which is similar to Iridescent, but needs to be used in a totally different manner. Dichroic (pronounced dye-crow-ik) also called dichro, glass has a metal coating. It has a reflected color and refracted color which is why it looks different depending on how you hold it. It's the sparkly glass and sometimes has fun texture.

Question 8

What if my art comes broken?

Answer

It hasn't happened yet, but if it does you will get a full refund. Please email me at debbie@debbiesteinerglassart.com

Question 9

How much is shipping?

Answer

If you live within 60 miles of Buffalo Grove, Illinois you can pick it up at an arranged time. Shipping will be the lowest price, allowing for safety from the United States Postal Service. I charge you exactly how much it costs me and I would be happy to let you know before I ship it. email me at debbie@debbiesteinerglassart.com

Frequently asked questions